We offer IT Support to businesses both locally and out of state. All you need is an internet connection.
Proactive – Our philosophy is to always be proactive, not reactive. We use remote monitoring and management that allows us to be on top of your network issues 24/7 and address problems before they become an issue. Most times, you will not notice that there was a problem in the making. We believe that you should not have to worry about problems with your IT. Instead we want you to focus on running your business.
We will not nickel and dime you – We don’t believe in milking our customers and charging for every little thing. We offer a flat monthly fee that covers all of your problems. If you are a retainer customer and you happen to have a small problem going on, many times we will not deduct from your retainer if it’s a quick fix.
No geek talk – We understand that everyone is not tech savvy. Our technicians will always break it down in plain English to you so that you can clearly understand.
One Stop Shop – We will handle all of your IT needs. If you’re having software or hardware issues, we’ve got you covered. We also will take care of all of your backup needs, file sharing needs, network security needs, VOIP needs, vendor needs, and anything else that you can think of.
Quick Response times – We follow strict SLA agreements. You will always get your tickets addressed quickly and efficiently. We pride ourselves on our fast response and resolution times. Just ask our current customers. They are extremely happy with our service.
Antivirus Protection – We include this with all of our flat monthly fee agreements. This makes our customer’s lives better as well as ours. We feel this is a necessity when successfully supporting any business. Many companies charge extra for this.
We don’t take your business for granted – We understand that you did not have to choose to partner with us. We are extremely thankful for the opportunity to work with you and we will always do right by you ensuring that your business is productive, while providing you with a Hassle Free IT solution. We believe in building quality, long lasting relationships with our customers.
Product and Service discounts – We have partnered with many vendors in order to provide great products and services for our customers. For you, this means that you will ALWAYS reap the benefits and save more money by going through us instead of straight to the vendor for your IT needs.
Ability to resolve issues remotely – As long as you have an internet connection, we can solve your problems. In most cases, if your problem is that you do not have an internet connection, we can walk you through restoring it by guiding you over the phone. If your problem is caused by your internet provider, we can work directly with them on your behalf to get your services restored. Many of our customers are out of state and we successfully support them no matter where they are. Just ask them!
We can work with your existing IT Department – It does not have to be all or nothing. We would be happy to work with your existing IT people or handle everything completely. We provide excellent service as an extension of your existing IT department.